An effective safety management requires attention to human factors as well as system compo-nents which make risky or safe situations at technical components. This study evaluates and ana-lyze ergonomic behaviors in order to select the best work shift group in an Iranian process in-dustry, in 2010.The methodology was based on the Ergonomic Behavior Sampling (EBS), and TOPSIS method. After specifying the unergonomic behaviors and with reference to the results of a pilot study, a sample of 1755 was determined, with a sampling accuracy of 5% and confi-dence level of 95%. However, in order to gain more confidence, 2631 observations were collect-ed. The results indicate that 43.6% of workers’ behaviors were unergonomic. The most frequent unergonomic behavior was amusing of legs while load lifting with 83.01% of total unergonomic behaviors observations. Using TOPSIS method, the most effective shift group and the least at-tractive alternatives for intervention were selected in this company. Findings declare high number of unergonomic behaviors. Catastrophic consequences of accidents in petrochemical industry ne-cessitate attention to workers’ ergonomic behaviors in the workplace and promotion of them.
Performance of mines can be affected by different factors such as safety and economic factors. This study aims to analyze the influence of safety and economic factors on mines’ performance. To this purpose, a framework is proposed based on a Data Envelopment Analysis (DEA), Ro-bust Data Envelopment Analysis (RDEA) and common weight Robust Data Envelopment Anal-ysis (CWRDEA) to determine the factors affecting on performance of mines. In this study, for the first time, integrated economic and safety factors are considered for evaluation of mines per-formance. To analyze safety and economic factors, this research gathers real data from a mine with 56 sites in south of Iran. Based on different DEA models, different sites become the best site among other sites, but RDEA is much closer to real situation than basic DEA and CWRDEA is the most efficient approach in real situation.
Customer Equity is true representative of relationship marketing. There are two major approach-es to measure Customer Equity: Transaction/sales based approach and Attitudinal Approach. This research is an effort to check customer equity of fast food restaurants of Pakistan by using attitudinal approach. Transactional customer equity is treated as criterion for attitudinal customer equity. Three drivers of Customer Equity are Value Equity, Brand equity and Relationship equity are taken as independent variables in this research. Convenient sampling technique was used and sample size was 393 respondents. The results show that attitudinal customer equity had strong association with transactional equity. Brand equity, value equity and relationship equity show positive associations with attitudinal customer equity.
The present study has been conducted in order to investigate the documentation of the organiza-tional knowledge condition from the managers’ perspective of libraries, museums, and Docu-ments Center of Astan Quds Razavi based on Dalkir model [Dalkir, K. (2005). Knowledge Management in Theory and Practice. Elsevier. Butterworth-Heinemann.]. The survey popula-tion consisted of all managers of Astan Quds libraries. The relevant information was gathered using a researcher-created the questionnaire based on Dalkir model of knowledge management cycle. Findings revealed that in all six dimensions of knowledge documentation, obtained means were less than intermediate level (3) and documentation status in all studied dimensions of Dal-kir’s model was not suitable.
The purpose of this study is to determine the critical success factors (CSF) of IT projects in Pa-kistan. The identified factors cannot only be functional to exact type IT projects but also to all types of IT projects, their success directly affects the achievement of whole organization. The proposed study of this paper has determined 15 factors influencing the most on the success of IT projects through multiple regression analysis. The survey has disclosed that many CSFs were found related to IT projects but these 15 factors are also the backbone of IT projects. The re-search results obtained clearly indicated that the Leadership Qualities played a significant role in obtaining Top Management support in order to access to resources however, the Leadership Qualities did not play any role on the trained and capable Project Team Members. Besides, it is undoubtedly defined effective communication of the project was established to be influential on the conclusion and contributing factor towards the Success of IT projects in Pakistan. Top Man-agement Support as a whole was not found to play a key role in the IT Project Success.
This study aims to investigate the technology acceptance and purchase intention for Third Generation (3G) technology in Pakistan’s telecom sector. In such respect, Technology Acceptance Model (TAM) has been used to find the effects of the independent variables (Perceived Usefulness, Perceived Ease of Use, Perceived Value, Perceived Enjoyment, Personal Innovativeness and Price) on dependent variable (purchase intention). The study population consisted of smartphone users among Millennials in district Haripur-a region in transition towards urbanization. 200 respondents provided the useable data. The results of the study show that perceived usefulness, perceived ease of use, perceived value, perceived enjoyment, personal innovativeness, and price have a significant and positive relationship with purchase intention which validates the growing acceptance of advanced technologies in such regions.
In a Pay What You Want (PWYW) setting companies empower their customers to fix the prices buyers voluntarily pay for a delivered product or service. The seller agrees to any price (includ-ing zero) customers are paying. For about ten years researchers empirically investigate customer reactions to and economic outcomes of this pricing method. The present paper distinguishes PWYW from other voluntary payment mechanisms and reviews 72 English- or German-speaking PWYW publications, which appeared between January 2006 and September 2016 and contain 97 independent empirical data sets. Prior PWYW research is structured with the help of a conceptual framework which incorporates payment procedure design, buyer, seller, focal sales object and market context characteristics as factors potentially influencing customer perceptions of the PWYW scheme and their behavioral reactions to PWYW offers. The review discusses both consistent key findings as well as contradictory results and derives recommendations for future empirical PWYW research efforts.
Engaging customer is the burning issue for companies especially the service sector, either online or offline. Minimizing the customer disengagement is the same like reducing dissatisfaction or churn. Customer disengagement may be caused by many factors, ad skepticism is one of them; ad skepticism has two main antecedents personality variable and consumption/influencing varia-bles. This research explores the relationship of ad skepticism with customer disengagement through personality variables which are cynicism, reactance and self-esteem. The unit of analysis is the telecom and banking industry of Pakistan which is foreseeing an era of virtual currency and both are customer oriented industries. Only offline disengagement is researched and data is collected from the Business centers of telecom and banking branches dealing with virtual curren-cy in Pakistan. Hypothetical model is given after digging the relevant literature; model is tested through confirmatory factor analysis and structural equation modeling. Eight hypotheses were purposed from the connections of model, all hypotheses are accepted except the cynicism posi-tive effect on social ad skepticism. This can be due to commonality of social and charity in Paki-stani society, Muslims consider charity as a pious act and they do not think for cynic behavior in charity or social related works. The results manifest that customers in telecom industry are hav-ing ad skepticism and that is becoming the cause of their disengagement. Further, social ad skep-ticism has more impact on the customer disengagement than the general ad skepticism. While the reactance has more effect on general ad skepticism than other antecedents and cynicism has the lowest impact on social ad skepticism than other antecedents.
In this article, a manpower allocation and cell loading problem is studied, where demand is sto-chastic. The inter-cell and intra-cell movements are considered and attention is focused on as-signing operators with different skill levels to operations, because cell performance in addition to load cell is dependent on manpower. The purpose of this article is manpower allocation in cellu-lar manufacturing with consideration to learning and training policies. The manpower skill levels are determined in order to enhance production rate. The main contribution of this approach is the scenarios of training and learning in addition to the combination of training and learning being simulated. By using these three scenarios, the skill level of workers increase which reduces the processing time. In this regard cell layout is static where processing times and customer demand follow a normal distribution. As one of the significant costs of industrial unit is related to pro-duction cost, this study has attempted to reduce these costs by increasing the skill level of opera-tor which causes to reduce the processing time. Scenarios are evaluated by using a simulation method that finally attained results indicate this simulation provides better manpower assign-ments.
This study examined the relationship between ICT and Accounting system of SMEs in Nigeria. The study adopted the survey research design, which involves the collection of data from the Accounting department of SMEs in Nigeria. Primary data was employed and copies of ques-tionnaire were administered to respondents for the purpose of this study. Two hypotheses were formulated and tested using Pearson Product-Moment Correlation Coefficient at a significant level of 1%. Findings revealed a significant relationship between ICT knowledge (Microsoft tools) and accounting system of SMEs in Nigeria also, the study further reviewed significant re-lationship between ICT adoption (accounting packages) and Accounting system of SMEs in Ni-geria. The study therefore recommended that Management of SMEs must periodically send em-ployees on training in the use of ICT.